- What EXACTLY is Digital Video Listing? (aka DVL)
- Video production? Oh MAN that must take FOREVER to turn around.
- What resolution is the video?
- Do you put your own branding in the videos?
- Do you do photos?
- How long does it take?
- Is there an audio component to the video?
- Background music is boring. I want narration.
- Why can’t you guys use more modern music?
- You want me to write a script for the narration? I don’t know anything about writing scripts.
- Professional voice actor? But it’s my video. I wanna do it!
- Ok so I’ve decided I will provide my own narration. How do we go about doing this?
- Actually, I don’t want to narrate it. But I would like to be there for the filming to give my own introduction.
- I want to give my own introduction for every video!
- Do you have other video services and products?
- What is photo enhancement?
- What is REALTOR® Video Introduction?
- What is a REALTOR® Profile Video?
- What’s a Community Profile Video?
- Tell me more about this Client Testimonial Video
- Ok so it may be fast...but likely expensive.
- What is the square footage charge?
- What is your hourly rate?
- Why would I want to make a video and put it online in the first place?
- Is it REALLY that big a deal?
- It’s hard enough getting my clients to prep their homes.
- I’m FAR too busy to deal with all this...
- What? You’re going to enter the home without me even being there? Sounds a little risky to me...
- You guys screwed up...
- I’m too shy to make a request or send a complaint about the product.
- So you filmed my client’s house. Now what?
- Your YouTube page? What about mine?
- What sites can you load the video to?
- I got the video, but you guys made a mistake...
- Online bookings? I hate computers...
- Whoops! Something’s come up and I need to reschedule but the booking system won’t allow me for some reason...
- I NEED this done on Saturday...
- The weather is bad. Can I reschedule my appointment?
- It’s hard enough getting my clients to clean their houses when a prospective buyer is coming over, let alone a CAMERA CREW!!!
- How exactly are my clients expected to prepare?
- You give me checklists?
- My clients are not prepared (home is not ready for shooting). Can I rebook?
- What type of Camera do you use?
- How exactly do you film the house? You take a video camera and walk through it?
- What’s a tripod and how does it work?
- What’s a slider and how does it work?
- I like you guys so much, I think I just might consider telling my friends about you...
- A fellow REALTOR® asked about you and I gave them my recommendations. Where’s my free DVL?
- Why would I want to share you with anyone? I’M THE ONLY ONE IN THE CITY WHO USES YOU AND THAT’S WHAT MAKES ME SO AMAZING!!!
WHAT EXACTLY IS A DIGITAL VIDEO LISTING? (AKA DVL)
Digital Video Listing (DVL) is a high definition video tour of the inside of your home. It’s a lot like professional photography except we take it to the next level. It’s a unique idea, relatable to a virtual tour - but filmed like a movie. Back to the top
VIDEO PRODUCTION? OH MAN THAT MUST TAKE FOREVER TO TURN AROUND.
We guarantee a fast turn around time of 3 business days for videos and by 5:00 PM the next business day for photos or else it’s free. Back to the top
WHAT RESOLUTION IS THE VIDEO?
We shoot in Full HD which is 1080p at 30 frames per second for smoother motion. The videos are then edited and rendered to a H.264 compression .mp4 file for loading to the web. Typical file sizes are approximately 200mb in size. Back to the top
DO YOU PUT YOUR OWN BRANDING IN THE VIDEOS?
Absolutely not. It’s all about you. Maybe someone saw your video and liked it so much that they decided to call you entirely to find out who we are. But you get the call before we do! Back to the top
DO YOU DO PHOTOS?
Yes. Back to the top
HOW LONG DOES IT TAKE?
Video is uploaded within 3 business days and photos are turned around by 5:00 PM the next business day for photos or else it’s free. Back to the top
IS THERE AN AUDIO COMPONENT TO THE VIDEO?
Of course! Our standard is varied background music. Back to the top
BACKGROUND MUSIC IS BORING. I WANT NARRATION.
If you want to up the ante, for an additional charge we have professional voice actors who read from a script that you provide. Back to the top
Why can’t you guys use more modern music?
You mentioned you felt that we need to include everyday music into our tour selections. In order to use the hits you hear on the radio we would be required to contact each and every producer, publisher and artist to obtain the rights to use this music as well as pay amounts between $5000 - $100,000 per song. I understand that you may hear other people using hit songs in their videos, this is in fact against copyright laws and we could be subject to large fines and running the risk of having our content shut down.
I imagine this is not the answer you were looking for and I apologize we want to do everything possible to make sure our clients are happy. However, we are currently adding newer, more upbeat audio tracks to accompany our videos and provide background music for photos. Back to the top
YOU WANT ME TO WRITE A SCRIPT FOR THE NARRATION? I DON’T KNOW ANYTHING ABOUT WRITING SCRIPTS.
We can provide you with a very straightforward template. All you have to do is fill in the blanks. But make sure you read it out loud before sending it to us so it doesn’t sound wonky. The voice actor is paid to read your script verbatim. Back to the top
PROFESSIONAL VOICE ACTOR? BUT IT’S MY VIDEO. I WANNA DO IT!
Bear in mind that the intent of this service is to free up your time so you can spend it building other aspects of your business. But you’re right. It’s your video and you can go about it any way you want. However, most REALTORS® are not professional voice actors and run the risk of ending up with a sub par product. That being said, we do provide another service called ‘Introductory video’. It’s a 15 second video of you introducing yourself. It’s a separate product altogether, but once you have it, we include it at the beginning of all your future DVL’s. Back to the top
OK SO I’VE DECIDED I WILL PROVIDE MY OWN NARRATION. HOW DO WE GO ABOUT DOING THIS?
We can provide you with a script template. If you have your own recording studio, then go ahead and record it and send us the audio clip once you’re done. Back to the top
ACTUALLY, I DON’T WANT TO NARRATE IT. BUT I WOULD LIKE TO BE THERE FOR THE FILMING TO GIVE MY OWN INTRODUCTION.
Sure thing! It’s your video, your business and your branding! We just ask that you come prepared to do your intro in just a few quick takes as filming an introduction could potentially take a long time and we don’t have a long time. We recommend our product known as ‘PERSONAL PROPERTY INTRO/OUTRO’. Back to the top
I WANT TO GIVE MY OWN INTRODUCTION FOR EVERY VIDEO!
If that’s what you want, then we recommend a PERSONAL PROPERTY INTRO/OUTRO. It’s an extra service in our catalog. We help you create a 30-45 sec clip of your dashing self as you introduce the home with a few key points! To wrap up the video, we will also film a second 30-45 second clip as you say your thanks and how people can reach you! Back to the top
DO YOU HAVE OTHER VIDEO SERVICES AND PRODUCTS?
We have: Digital Video Listings, Listing Photography, Professional Property Narration™, Photo Enhancement, REALTOR® Head Shots, REALTOR® Video Introduction, Realtor Profile Video, Community Profile Video, Client Video Testimonial, Seasonal Refresh. Back to the top
WHAT IS PHOTO ENHANCEMENT?
Sometimes we help market houses that aren’t ‘quite’ ready, but can’t be put on hold any longer. Perhaps there’s landscaping being done in the front yard so there’s no grass. But there WILL be grass soon. So we can Photoshop in some grass and supplement for deficiencies with your marketability until the property is up to par. Back to the top
WHAT IS REALTOR® VIDEO INTRODUCTION?
Maybe it’s your dashing good looks and charming personality that are causing your Real Estate business to thrive. We can amplify your personal branding by creating a 30 second video of you introducing yourself. We then place this introductory video at the beginning of all your videos. So whenever someone watches one of your Digital Video Listings, the first thing they see is you in action. With that, make as many DVL’s as you possibly can and you’ll be a celebrity in no time! Back to the top
WHAT IS A REALTOR® PROFILE VIDEO?
Maybe you have more to say about yourself, your team and your vision for your business that you simply cannot fit into a 30 second time frame. How about 3 to 5 minutes? This is your chance to REALLY showcase to the world everything you want them to know about you. SELL yourself. Sell the way you do things. Explain why buyers and sellers NEED YOU! And use all the facts to back it up. It’s a bigger and more cost intensive treatment. But once you have it, you have it forever! So do it right! We will consult you of course, since we’ve done this many times over. Back to the top
WHAT’S A COMMUNITY PROFILE VIDEO?
The surrounding neighborhood is a big part of why people move somewhere. If you specialize in a particular geographical location in the city, it might not be a bad idea to create a video that showcases the area and why it would be desirable to live there. Back to the top
TELL ME MORE ABOUT THIS CLIENT TESTIMONIAL VIDEO
Some of our clients have had a lot of success building their business off referrals. What if you got a few of your most ardent supporters to take a couple minutes to tell the world about you, what you did for them, and why they recommend you? Back to the top
OK SO IT MAY BE FAST...BUT LIKELY EXPENSIVE.
Most video production is very expensive. However, we have fine tuned our product to cater to REALTORS®. We understand you have a budget like everyone else. It depends on what you’re looking for but our standard package that most of our clients use on a regular basis is professional high resolution photography (valued at $149) combined with high definition video ($259) in one clean package as a Standard Residential Package for $308 (savings of $100). This price will vary depending on the size of the property. Back to the top
WHAT IS THE SQUARE FOOTAGE CHARGE?
Anything over 2000 square feet is an additional $25 per 1000 square feet. Back to the top
WHAT IS YOUR HOURLY RATE?
Our rate for 1 Camera Operator & 1 HD Camera is $220/hour. For larger projects we create proposals for you that include all equipment costs and deliverables. Back to the top
WHY WOULD I WANT TO MAKE A VIDEO AND PUT IT ONLINE IN THE FIRST PLACE?
80% of home searches start online. We live in the digital age and it’s always good to be prepared. Our clients report that more of their buyers are pre-qualified because they’ve already seen the property online so they know what it looks like and they are interested. Back to the top
IS IT REALLY THAT BIG A deaL?
It’s still up to you to promote and expand your business. But we give you a competitive advantage over other REALTORS® who are ALSO working to promote and expand their businesses. Back to the top
IT’S HARD ENOUGH GETTING MY CLIENTS TO PREP THEIR HOMES.
Our clients report that their sellers are far more motivated when they know a professional film crew is coming to their house. And the checklists that we provide gives them a step by step procedure in case they don’t know how to prep! Back to the top
I’M FAR TOO BUSY TO DEAL WITH ALL THIS...
And that’s exactly why you should use us. Our objective is to FREE UP your time so you can spend more of it building your business in important ways. If you provide access to the property, you don’t even really need to be there. We’ll show up, prep the home (assuming the homeowner followed THE ULTIMATE GUILD TO LISTING PREPARATION beforehand), do the filming, lock up, leave and deliver your content in a timely and professional manner. Back to the top
WHAT? YOU’RE GOING TO ENTER THE HOME WITHOUT ME EVEN BEING THERE? SOUNDS A LITTLE RISKY TO ME...
This is your business. It’s entirely up to you how you would like to conduct it. You can show up and stay for the whole filming appointment, or you can merely provide access from afar. Just know that no matter what your decision is, we have gone the extra mile to mitigate your risk. All our staff are given a criminal record check and we are fully insured in case ANYTHING were to happen. We always make sure to walk through the house and lock up all doors and windows before we leave. On a more basic level, we are personable, professional and trustworthy individuals and the homeowners are almost always comfortable with us. We’re going into our eighth year of business and our existing clientele have never had any problems with us in this department. Back to the top
YOU GUYS SCREWED UP...
We’re not perfect. But we strive to please. We are VERY customer service oriented. We believe in value, hard work, quality and focus. But no matter what happens out there in the trenches, we believe in communication. Make sure to tell us what’s on your mind and we’ll make it right! We promise!! Back to the top
I’M TOO SHY TO MAKE A REQUEST OR SEND A COMPLAINT ABOUT THE PRODUCT
Some of our clients are more demanding than others. There are only so many hours in a day and so we can’t be expected to fix ‘everything’. That being said, we have a great amount of respect for REALTORS® who take their business seriously and who care more about getting the job done right than being afraid to criticize our work. Back to the top
SO YOU FILMED MY CLIENT’S HOUSE. NOW WHAT?
Once the filming and editing is complete, we upload the video to our Website & Digital Video Listings youtube page. We notify you when your files are ready for download from your account, and provide you with the URL to link on the MLS or your personal webpage, whichever you like. Back to the top
YOUR YOUTUBE PAGE? WHAT ABOUT MINE?
As an extra service we offer to setup a YouTube page for you. In addition to professional photography & videography, we also specialize in graphic design which in of itself is complementary to the branding of your videos. For an additional charge, we can create your own personalized custom YouTube page which is intended to reflect your personality and the way you present yourself to the world and to your clients. In this case, we would upload all your DVL’s to your YouTube page as well our DigitalVideoListings YouTube page. If you currently have an existing YouTube page, simply connect your YouTube account (only once) in the DVL online account and we’ll automatically upload to your page. Back to the top
WHAT SITES CAN YOU LOAD THE VIDEO TO?
We can load to any site that supports multimedia. Standard procedure is to upload to our/your YouTube page and our Facebook page. You also have to option to share/post a tour on several social media sites by clicking a social media icon in any of the tour windows. Back to the top
I GOT THE VIDEO, BUT YOU GUYS MADE A MISTAKE...
We’ll fix it and resend it to you ASAP! Just let us know what we need to correct. Back to the top
ONLINE BOOKINGS? I HATE COMPUTERS…
You can call us anytime to book an appointment. The main purpose of online bookings is to make things easier for YOU. At this point, we have a core client base. But our objective is to work with every REALTOR® in the city who takes their marketing seriously. The time will come when we won’t be able to answer the phone every time it rings. But you don’t need to talk to us anyway. You have that handy online booking system! It’s FAR more straightforward than you think it is. But we’re more than happy to come over to your office, sit down with you and show you how it’s done. Back to the top
WHOOPS! SOMETHING’S COME UP AND I NEED TO RESCHEDULE BUT THE BOOKING SYSTEM WON’T ALLOW ME FOR SOME REASON...
If schedule changes need to occur within 24 hours of the appointment, you MUST contact Leah Dykstra our General Manager at 780-263-7463. Back to the top
I NEED THIS DONE ON SATURDAY...
By request only, there is a good chance we can accommodate weekend appointments. But PLEASE remember our standard hours of operation are Monday through Friday, 9:00 AM to 5:00 PM. Back to the top
THE WEATHER IS BAD. CAN I RESCHEDULE MY APPOINTMENT?
If we are not already on the way to the appointment we will do our best to make arrangements to change it. If we are already en-route or at the location we cannot due to scheduling. Time permitting we will retake outside shots if we are in the area again (Photos only).
Alternatively, we do offer an extra service for photo enhancement. At $18.75 per picture we can Photoshop in a nice blue sky and greener grass. Back to the top
IT’S HARD ENOUGH GETTING MY CLIENTS TO CLEAN THEIR HOUSES WHEN A PROSPECTIVE BUYER IS COMING OVER, LET ALONE A CAMERA CREW!
It may surprise you to know that our clients have found their sellers are often self motivated once they hear the term “Camera crew”. There’s more leverage here than you realize. Back to the top
HOW EXACTLY ARE MY CLIENTS EXPECTED TO PREPARE?
We provide you with THE ULTIMATE GUIDE TO LISTING PREPARATION, its a checklist to give to your clients. It’s a very straight forward step by step procedure with how the home must be prepared for filming to achieve optimal results. You can use these checklists in your listing presentations as well. Back to the top
YOU GIVE ME CHECKLISTS?
Yes. We will happily provide you a link to the digital form, and a password for a printer friendly version. Back to the top
MY CLIENTS ARE NOT PREPARED (HOME IS NOT READY FOR SHOOTING). CAN I REBOOK?
Please contact your property owner the day before the appointment to ensure they have completed the filming checklist and the property is ready to film. If they are not prepared please contact Leah Dyktstra our Customer Service Manager at 780-263-7463.
It costs Digital Video Listings money every time we attend an appointment that isn’t prepared for filming. We make an effort to accommodate our clients. However, we also need to make sure that we’re covering our own bases. It’s okay if it happens 2 or 3 times, but if it continues, we eventually need to start charging a $150 cancellation fee. That being said, we prefer to work for our money. Instead of charging a cancellation fee, we’d rather you book an appointment for another listing before the end of the week. Back to the top
WHAT TYPE OF CAMERA DO YOU USE?
We use a mix of Nikon and Canon cameras with wide angle lenses to shoot out photos. We shoot in RAW format to capture the best detail. Every picture is looked at and color corrected before we send it out to you. Back to the top
HOW EXACTLY DO YOU FILM THE HOUSE? YOU TAKE A VIDEO CAMERA AND WALK THROUGH IT?
We use several different types of equipment for panning; We use professional tripods with video fluid heads for smooth motion. We also use sliders for a more dynamic filming effect.
We also edit in HD and upload in HD so your videos will look great. Some of our competitors only upload in Standard Definition (SD). Back to the top
WHAT’S A TRIPOD AND HOW DOES IT WORK?
The tripod is a 3 legged stand. The camera sits on top of the tripod and pivots in any direction the technician desires. Back to the top
WHAT’S A SLIDER AND HOW DOES IT WORK?
The slider is a camera rail. The camera mounts to the top of the slider. With this, the technician is able to slide the camera back and forth during filming to create a slightly more dynamic effect. Back to the top
I LIKE YOU GUYS SO MUCH, I THINK I JUST MIGHT CONSIDER TELLING MY FRIENDS ABOUT YOU..
We hope you do. In fact, we want you to feel incentive to help us build our business. We will GIVE YOU a free service equivalent of the service ordered for every referral we do business with. Just our way of saying thank you! Back to the top
A FELLOW REALTOR® ASKED ABOUT YOU AND I GAVE THEM MY RECOMMENDATIONS. WHERE’S MY FREE SERVICE?
We, of course, acknowledge all the help you give us. When the time comes that they schedule us for their first appointment - we’ll ask how they found us. In order to recieve a free service equivalent of the service ordered they need to inform us that you were indeed referred them to us! Any questions - feel free to contact Leah Dykstra our General Manager at 780-263-7463. Back to the top
WHY WOULD I WANT TO SHARE YOU WITH ANYONE? I’M THE ONLY ONE IN THE CITY WHO USES YOU AND THAT’S WHAT MAKES ME SO AMAZING!
We appreciate that you value our business that much. Unfortunately for both of us, 1 REALTOR® isn’t enough for us to feed our children. Besides, our objective is to raise the bar. If every REALTOR® in the city used us, Real Estate marketing would be that much more effective in general and buyers and sellers alike would receive higher caliber dedication and service from an ever evolving industry. Back to the top